At Nazadata (www.nazadata.com.ng), we are committed to delivering reliable and instant services. However, in the event of failed or disputed transactions, our refund and cancellation policies apply as follows:
Eligibility for Refunds
A refund may be granted if:
Your account was debited, but you did not receive value (airtime, data, subscription, or bill payment).
A transaction failed due to system or network error, but funds were deducted.
Non-Refundable Cases
Refunds will not apply where:
Incorrect details were provided by the user (e.g., wrong phone number, smartcard number, or meter number).
The transaction was successful, and the value was delivered.
No complaint is raised within 48 hours of the transaction.
Refund Process
to request a refund, kindly contact our support team through:
WhatsApp: 07035657543
Email: info@nazadata.com.ng
Please provide the transaction reference, date, and amount. Once validated, refunds will be processed within 24 – 72 hours into your Nazadata wallet or original payment method.
Cancellation Policy
Transactions that have been successfully processed and delivered can not be cancelled or reversed.
Pending transactions can only be cancelled if they have not yet been processed.
Dispute Resolution
If you are dissatisfied with the outcome of a refund request, you may escalate the issue to our management team via info@nazadata.com.ng. We are committed to resolving disputes fairly and transparently.